Posted 3 weeks ago

Serving in your frame

Job Responsibilities

  • Work with Clients in the US time-zone and acquaint them with the companies product benefits and plans
  • Work closely with customers to understand their key business priorities and ensure that we are successfully addressing them.
  • Look at customer performance data on a daily basis and communicate areas of opportunity.
  • Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for product platform
  • Timely response to all merchant queries via email or phone
  • Debug merchant problems and report bugs to the engineering team and get them fixed
  • Ensure customer satisfaction, identify any potential issues proactively before the customer reports them.

Job Requirements

  • Bachelor’s degree in engineering, marketing or business from a reputed university
  • Excellent writing and verbal communication skills
  • Willingness to work in the US time zone (6:30 pm IST – 3:30 am IST) a must
  • Experience in a prior customer success or support role and interacting with US customers on phone is a must
  • Prior experience with retailers, ecommerce clients will be an advantage
  • 2+ years of experience into customer success or support role

The client is a product based IT company into rewards and loyalty programs. Salary is open for deserving candidates. WFH as of now but WFO after office resumes in Feb-22

Job Features

Salary6-15 Lacs
TechnologyCustomer Success Manager, Client Interaction, Client Support, Product Knowledge,
Experience3-10 Yrs into Customer Success Profile

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