Customer Success Manager – Pune – US Shift – WFH

Job Responsibilities

• Work with Clients in the US time-zone and acquaint them with the companies product benefits and plans
• Work closely with customers to understand their key business priorities and ensure that we are successfully addressing them.
• Look at customer performance data on a daily basis and communicate areas of opportunity.
• Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for product platform
• Timely response to all merchant queries via email or phone
• Debug merchant problems and report bugs to the engineering team and get them fixed
• Ensure customer satisfaction, identify any potential issues proactively before the customer reports them.

Job Requirements

• Bachelor’s degree in engineering, marketing or business from a reputed university
• Excellent writing and verbal communication skills
• Willingness to work in the US time zone (6:30 pm IST – 3:30 am IST) a must
• Experience in a prior customer success or support role and interacting with US customers on phone is a must
• Prior experience with retailers, ecommerce clients will be an advantage
• 2+ years of experience into customer success or support role

The client is a product based IT company into rewards and loyalty programs. Salary is open for deserving candidates. WFH as of now but WFO after office resumes in Feb-22