Customer Care Executive – Female – Sohna Road – Gurgaon

Manage incoming phone calls and work on lead generation

Identify and assess customers’ needs to achieve satisfaction

Provide pricing and delivery information

Process orders, forms, applications and requests

Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Qualification and Experience

Graduate with 1-3 Yrs of experience into Customer Care Executive role

Excellent communication and presentation skills

Strong phone contact handling skills and active listening